ROLE PURPOSE

The Billing Role is a key business delivery function as it is responsible for the billing processing, maintenance, and integrity of the billing information on the system, as well as generation of accurate and timeous billing invoices, service request processing and escalations. An additional function of this role could include the validating and processing of monthly credit notes.

ROLE REQUIREMENT

• Billing Activations and Billing Processing
• Perform month-end checks and validations (excl. annual / bi-annual billing)
• Transfers
• Service Request Assignment
• Updating Invoice Details and PO numbers on Billing Systems
• Escalations on existing disputes (or as deemed priority by Management)
• Validate and resolve credits
• Validate and prepare account reconciliations upon request.
• Process Billing Service Requests within OLA and SLA agreed turnaround time.
• Resolve service requests (internal/external queries)
• Daily monitoring and evaluation of productivity stats
• Internal meetings to resolve customer queries.
• Invoice and statement resend / Itemized Billing
• Updating and maintaining Customer details on CRM system
• Responsible for daily, weekly, and monthly quality indicators and credit note volumes
• Validate credits, provide billing recons, and process credit note requests.
• Process manual and systematic credits
• Enforce the company business policy and process.
• Monthly credit provisioning
• Validate and process refund requests.
• SLA Credits & Internal accounts
• Updating Shared Drive / Intranet
• Implement quality checks and ensure compliance to SLA/ OLA contract to minimise revenue leakage and incorrect billing (penalties and missed billing)
• Quality (Enforce policy and processes to ensure compliance)

TECHNICAL / PROFESSIONAL COMPETENCIES

• Billing Experience in Telecom’s CRM Systems
• Comprehensive experience in Excel and other related Microsoft Office product Suite
• Comprehensive Billing experience related to reconciliations; account queries , credits; and customer management.
• Experience in dealing with high volume high priority Customer accounts.
• Siebel and Billing experience

QUALIFICATIONS & EXPERIENCE

• Grade 12 (Matric) essential
• Certification in Financial Management or accounting.
• At least 2 years’ experience in core billing environment, including extensive experience in billing/ escalations / managing service requests.
• Experience of working with Siebel advantageous
• Experience in telecommunications highly advantageous

LEADERSHIP COMPETENCY REQUIREMENTS

• Apply Analytical Thought Processes
• Equip the team by way of knowledge sharing.
• Encourage collaboration.
• Big Picture Solution Realization
• Holistic Organizational Understanding