ROLE PURPOSE

Design and implement network solutions (VPNs, Hosting, SDWAN, Security and VOIP).

Act as an escalation point to resolve complex provisioning solutions. Problem diagnosis and a clear understanding of the client’s needs and networks. To provide high quality project-based implementation of technical solutions to all the Business Corporate clients for converged networks. Design solutions to meet complex customer network requirements.

ROLE REQUIREMENT

• Configurations of CE devices – Routers, SD WAN Appliances, Firewalls, etc.
• Assurance of services after they have been implemented in order to hand them over to the support Team.
• Visit customer sites to fix the problems if necessary.
• Investigate and identify the source of problems
• Follow-up with internal business units, suppliers or vendors during problem fixing.
• Involve quality assurance(QA), quality control (QC) and service level management (SLM).
• Set up VPNs on Provider Edge and Customer Edge devices.
• Implement and Assurance of different Access Services.
• Serve as the technical lead/expert within an order fulfillment team
• Serve as a concept designer and expert within an order fulfillment team
• Gather and define network and technical level specifications, design and implement within the provided network infrastructure.
• Direct and control the implementation of data communication networks.
• Act as an escalation point to resolve device and service problems.
• Act as an escalation point to resolve network problems.
• Act as an escalation point to resolve concept/solution/business problems.
  

Have knowledge and understanding of the following:

• Design and Implementation of VPN, Security and Hosting solutions.
• Router and Switch Configuration – primarily (but not exclusively) focused on Cisco equipment.
• Understanding of L2 and L3 technologies and protocols.
• Understanding of Class and Quality of Service.
• Routing and Switching, SDWAN, Hosting and Security.
• Have knowledge and understanding of all technical aspects of L2 and L3 data communication networks and network elements.
• Have a working knowledge and ability to troubleshoot within the disciplines of Routing and Switching, Hosting Services, Security Services or Voice Services.
• Interpret and solve novel problems experienced on L2 or L3 data communication networks.
• Communicate and liaise with people in other teams tasked with the fulfillment of customer technical and service orders.
• Conform to the protocols specified for the delivery of work.
• Interact fluently and successfully with customers and all other parties involved in the delivery of solutions.

PROFESSIONAL COMPETENCIES

• Strong analytical and troubleshooting skills.
• Ability to diagnose and resolve complex technical issues.
• Meticulous in executing provisioning tasks and documenting processes.
• Ability to analyse system and network performance data to optimize provisioning.
• Ability to explain technical concepts to non-technical stakeholders.

QUALIFICATIONS & EXPERIENCE

• A valid CCNP Cisco certification, Security certifications and Cloud Applications certifications.
• 3 - 6 years relevant Provisioning experience with MPLS Networks, SD WAN Technologies (Meraki, Velocloud, Viptela), Cloud Application (AWS, Azure, VMware), Security Technologies (Fortinet, CheckPoint, Zscaler, Cloudflare).
• Experience in the application of data communication technology to the solve customers’ business problems - L3
• Knowledge of ISP Technologies, Broadband and Access solutions - L2 / L3
• Knowledge Security, VoIP or Hosting technology as a primary or secondary skill – L2 / L3.
• Understanding of IP/GSM/Telecommunications/ICT Industry standards and methods - L1 to L3.
• SD-WAN experience would be an advantage
• Programming skills (Python, SQL, Data Modeling languages, APIs, etc.) would be an advantage