ROLE PURPOSE/FUNCTION
Provide comprehensive administrative and coordination support to Project Managers and the PMO team to ensure successful delivery of projects. This role focuses on maintaining accurate documentation, managing schedules, facilitating communication, and supporting governance processes, while adhering to Vodacom’s project management standards.

ROLE REQUIREMENT

• Assist Project Managers with day-to-day administrative tasks and project coordination.
• Attend internal and customer meetings as allocated; compile and distribute meeting minutes.
• Maintain accurate customer folders and upload to internal system for all allocated projects.
• Ensure all project documentation (SOW, project plans, risk logs, PCC, audit stamps, handover packs) is stored in approved locations.
• Maintain quality standards for templates and documentation.
• Coordinate end-to-end processes for MFE pack creation and PO issuance.
• Update internal systems for all projects with 100% accuracy.
• Prepare and distribute weekly progress reports and dashboards.
• Act as a point of contact for internal teams and clients, ensuring timely responses and clear communication.

Performance Objectives & KPIs

• Customer Engagements: 100% meeting minutes approved within 1 day; Ensure customer folders are correctly configured and uploaded.
• Project Delivery: 90% of current orders completed in reporting period; 20% of aging orders (>90 days) completed in reporting period; No legal orders older than current billing cycle; MFE turnaround within 2 weeks.
• Project Governance: 100% projects have approved meeting minutes; Completion certificates issued within 1 week of project completion; 100% documentation stored in SharePoint.
• Customer Satisfaction: 95% of project administration delivered without escalation; Timely delivery aligned with project timelines.

Qualifications & Experience

• Matric (essential); Diploma in Project Administration or related field (advantageous).
• Certifications: ITIL Foundation; CAPM or equivalent. (Eseential)
• Experience: Minimum 2 years in project administration, preferably in telecom or IT environment.
• Technical Skills: MS Office Suite, SharePoint, MSPI, SNOW.
• Soft Skills: Strong communication, organizational skills, problem-solving, attention to detail, proactive mindset.